F.A.Q

roll-forming-machine-service

  1. Do you have after sales service?

    Yes, we have very skilled after-sales service team who will offer online trouble shooting and face to face oversea help for any problems about the machine.

  2. Can you supply raw material and other accessories

    We have group brother factory that manufacture raw material in local , we can take you their and have a meeting together.

  3. Can you custom roll forming machine for special application

    Yes, professional and experienced designer will work together with you till the whole solution offered.

  4. What about the warranty period of your machines

    One year warranty excluding electrical components.

  5. I need replacement roll toolings for my current roll forming machine, can you do that ?

    Yes. Send us your profile and specifications then we can design and manufacture new sets of roll toolings for you.

  6. What is the brand of your electric components

    AMS, Delta, Schneider, Siemens, Omron. Mitsubishi and Panasonic.

  7. What about the lead time of your roll forming machine?

    Depending on the type of machine, duration of 25 days to 185 days from deposit.

  8. Can i visit your factory?

    Sure,you can fly to Shanghai Airport: By high speed train from Shanghai to Wuxi, which takes only 40 minutes, then we can pick up you from train Station.

  9. If there is problem with the machines what you can do?

    During the warranty period 12 months, if the broken parts can’t be repaired,we can send new parts for replacement free of charge, you need only pay the express fees yourself.  If parts broken after warranty period, we can discuss how we can solve your problem. And we will offer you technical support for the whole life for our roll forming machines.

  10. Can you help me on the Import and Export of machine?

    Sure , we have professional trading department who can help you on the transportation and we exported to more than 43 countries .

  11. Are you trading company or manufacturer ?

    We are manufacturer for more than 15 Years, our boss himself is a rich experienced designer and engineer , his brother is the experienced after-sales engineer have been to over 40 countries to install the roll forming lines.

  12. Why your price is higher than others?

    we persist on making only the quality machines and every single parts on the machine is well made and selected . You get what you pay for , You deserve a better machine to guarantee you business.

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